What are some soft skills everyone should have ?

Soft skills are a balnced mix of social skills, communication skills, attitude and personality traits. All the unsaid etiquettes and manners form a foundation of soft skills. If your hard skills aka occupational skills are upto the mark, the soft skills will be an icing on cake.

Posted by Sonia on 2020-07-02 at 18:12:39

What are some soft skills everyone should have ?

Soft skills are a balnced mix of social skills, communication skills, attitude and personality traits. All the unsaid etiquettes and manners form a foundation of soft skills. If your hard skills aka occupational skills are upto the mark, the soft skills will be an icing on cake. The chances of getting a job depend on your professional skills but the chances of getting promotion depend more on your soft skills. Let’s have a look at some unsaid but expected etiquettes.

While using a cell phone

  1. Always answer the call with a smile on your phone. Don’t underestimate the power of a smile. It cannot be seen but can definitely be heard.
  2. Use the name of the caller / Receiver. Most people like to hear their name in the conversation. This keeps them interested and makes them feel important in the conversation.
  3. If you disconnect a call, Leave a text.
  4. Don’t make a call before 9 AM and after 7 PM until the person is your friend. In case there is a need to call, Apologise in hand and start the conversation by saying, “ I am sorry to call such late.” And then quote the purpose of calling.
  5. Always Take verbal approvals and conclude the call if it was a telephonic round of interview or any plan was discussed.
  6. Always remember to call back if you notice a missed call/ a text message.

While sending Email

  1. Always mention the Subject in clear and direct words.
  2. Use professional salutations like Dear / Respected .
  3. You should own a professional email address. Email Ids like angelpriya@…com are strictly No No.
  4. Did you know that you can add a signature block template in your E mails. It’s usage will save your time and keep all the mails professional. It should include your name, designation , Organisation and contact details. Don’t go overboard with artwork or dazzling fonts.
  5. Your mistakes won’t go unnoticed by the recipients of your email. So always proofcheck your mail.
  6. SAY NO TO ALL CAPS intil you are yelling at them.
  7. Learn when to Reply All, CC or BCC.

Reply All: use when the conversation is important to everyone in the thread.

CC: ( Carbon Copy) You are sending a copy for their information.

BCC: (Blind Carbon Copy) Bcc when you are sending a copy for their information but privately. A recipient cannot find out if the mail was BCCd to anyone.

 

Say “Thank You”

  1. When you receive a compliment
  2. When someone comforts you e.g. he gives you his seat and helps you open the door etc.
  3. When you receive a helpful feedback.
  4. When your cab driver drops youa t your destination.

When anyone helps you .