Soft skills are a balnced mix of social skills, communication skills, attitude and personality traits. All the unsaid etiquettes and manners form a foundation of soft skills. If your hard skills aka occupational skills are upto the mark, the soft skills will be an icing on cake. The chances of getting a job depend on your professional skills but the chances of getting promotion depend more on your soft skills. Let’s have a look at some unsaid but expected etiquettes.
While using a cell phone
- Always answer the call with a smile on your phone. Don’t underestimate the power of a smile. It cannot be seen but can definitely be heard.
- Use the name of the caller / Receiver. Most people like to hear their name in the conversation. This keeps them interested and makes them feel important in the conversation.
- If you disconnect a call, Leave a text.
- Don’t make a call before 9 AM and after 7 PM until the person is your friend. In case there is a need to call, Apologise in hand and start the conversation by saying, “ I am sorry to call such late.” And then quote the purpose of calling.
- Always Take verbal approvals and conclude the call if it was a telephonic round of interview or any plan was discussed.
- Always remember to call back if you notice a missed call/ a text message.
While sending Email
- Always mention the Subject in clear and direct words.
- Use professional salutations like Dear / Respected .
- You should own a professional email address. Email Ids like angelpriya@…com are strictly No No.
- Did you know that you can add a signature block template in your E mails. It’s usage will save your time and keep all the mails professional. It should include your name, designation , Organisation and contact details. Don’t go overboard with artwork or dazzling fonts.
- Your mistakes won’t go unnoticed by the recipients of your email. So always proofcheck your mail.
- SAY NO TO ALL CAPS intil you are yelling at them.
- Learn when to Reply All, CC or BCC.
Reply All: use when the conversation is important to everyone in the thread.
CC: ( Carbon Copy) You are sending a copy for their information.
BCC: (Blind Carbon Copy) Bcc when you are sending a copy for their information but privately. A recipient cannot find out if the mail was BCCd to anyone.
Say “Thank You”
- When you receive a compliment
- When someone comforts you e.g. he gives you his seat and helps you open the door etc.
- When you receive a helpful feedback.
- When your cab driver drops youa t your destination.
When anyone helps you .